Frequently asked questions to help you buy a voucher, a gift box or an item - AUBERGE LAMARTINE
Are gift boxes sent immediately after purchase?
The sending of your gift box is immediate in digital version after your purchase. You can also opt for a gift pouch version delivered to your home, according to the terms offered by AUBERGE LAMARTINE.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for a unique gastronomic experience at the Lamartine restaurant, with a breathtaking view of the lake and the mountains. Enjoy the world of Pierre and Valentin MARIN with our AUBERGE LAMARTINE gift boxes.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift certificate delivered directly to the recipient without them seeing the amount. Simply check the 'Hide the amount' option when placing your order on our AUBERGE LAMARTINE website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or opt for in-store pickup when finalizing your order. The recipient can then book their dates at the AUBERGE LAMARTINE establishment.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes and sent to the address of your choice, with immediate digital delivery for quick use, at our establishment AUBERGE LAMARTINE.
How do I create a group fund and invite people?
To create a kitty and offer a gift box to several people, select the dedicated option during your purchase. You can then invite participants by email or link sharing. The beneficiaries will be able to book their dates directly with the establishment AUBERGE LAMARTINE.
How can I choose the amount for a gift card?
To offer a gift certificate at AUBERGE LAMARTINE, you can choose from the predefined amounts of the available gift boxes, such as the Saveur box at 393 € or the Emotion Prestige box at 493 €.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page. This way, you can fully enjoy our AUBERGE LAMARTINE gift boxes.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to start shopping again at AUBERGE LAMARTINE.
Can I purchase multiple gift vouchers at the same time?
You can certainly offer multiple AUBERGE LAMARTINE gift boxes at once. All your gift boxes will be included in your order and can be sent to your home or in digital version.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, at AUBERGE LAMARTINE.
How do I purchase or give a gift box?
To offer an AUBERGE LAMARTINE gift box, choose your box from our Savour or Emotion Prestige options, add it to your cart, and personalize it with a message. You can then send it immediately in digital version or receive it at home in a gift envelope.
Can we give a gift certificate and let the recipient choose the experience?
With our gift boxes, you give the recipient the opportunity to choose their experience from the services available at AUBERGE LAMARTINE.
Can I modify or cancel my order?
Modifications or cancellations to your gift box order depend on the conditions set by the AUBERGE LAMARTINE establishment. The lucky recipient can book their dates with the establishment and enjoy their unique gastronomic experience overlooking the lake and mountains.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours at AUBERGE LAMARTINE.
Is the gift box customer service reachable by phone?
The customer service of AUBERGE LAMARTINE is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also send us an email or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information at our establishment, AUBERGE LAMARTINE.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Opening hours are from Monday to Friday, 9 AM to 6 PM, at our establishment AUBERGE LAMARTINE.
Is there a dedicated customer service for gift boxes?
You can ask us any questions you have about your gift box, and we will be happy to answer them. Enjoy your experience at AUBERGE LAMARTINE to the fullest.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about the AUBERGE LAMARTINE gift boxes. You will find useful information about their use, validity, and much more, to fully enjoy your gastronomic experience in Savoie.
Is spa access included in my gift box?
Access to the spa is not included in your gift box. The available options are specified in the terms and conditions of the AUBERGE LAMARTINE establishment.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of an AUBERGE LAMARTINE gift box benefits from the same services as other customers, subject to the establishment's booking conditions and availability.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the accompanying booklet. You will find all the necessary information to fully enjoy your gastronomic experience at AUBERGE LAMARTINE.
Is parking included in my gift box?
The gift box does not include parking. You can check the parking arrangements directly with AUBERGE LAMARTINE when making your reservation.
Is breakfast included in my gift box?
Breakfast is not included in the AUBERGE LAMARTINE gift boxes. The included services are specified at the time of booking.
Is special attention given to the recipient of a gift box?
At AUBERGE LAMARTINE, the recipient of a gift box enjoys a unique moment overlooking the lake and the mountains, in the gastronomic universe of Valentin MARIN.
Is a welcome drink included in my gift box?
Your gift box at AUBERGE LAMARTINE includes a welcome drink to greet you upon your arrival.
Should we bring towels to the Spa?
AUBERGE LAMARTINE usually provides towels for the spa. To confirm, check the conditions of your gift box.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking. Our Saveur and Emotion Prestige gift boxes offer unique experiences overlooking the lake and mountains, at our establishment AUBERGE LAMARTINE.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly in digital or paper format. The lucky recipient can then book their dates at the AUBERGE LAMARTINE establishment.
Do you offer preferential rates for bulk purchases?
Preferential rates are available for bulk purchases, with a customized quote based on the ordered volume at AUBERGE LAMARTINE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customizable gift boxes for corporate committees, with preferential rates and customization options based on the volume ordered, at our establishment AUBERGE LAMARTINE.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The update is possible according to the conditions of the establishment AUBERGE LAMARTINE.
How can I leave a review for my gift box?
To share your experience with AUBERGE LAMARTINE, log in to your customer account and leave a review. You can also discover the world of Pierre and Valentin MARIN by exploring our website.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms on our website or directly with the establishment AUBERGE LAMARTINE.
Is there a dress code for the gift box?
To fully enjoy your gastronomic experience, smart casual attire is recommended at AUBERGE LAMARTINE.
From what age can I get a treatment?
The minimum age to receive a treatment at AUBERGE LAMARTINE is generally 16 years old, but it is advisable to check the specific conditions at the time of booking.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at AUBERGE LAMARTINE. The beneficiary can then choose the dates that suit them to discover the unique universe of Pierre and Valentin MARIN, with a breathtaking view of the lake and the mountains.
How can one access the hotel from the airport?
To get to AUBERGE LAMARTINE from the airport, you can choose to take a taxi or rent a car. The establishment is located in Le Bourget-du-Lac, offering a breathtaking view of the lake and the mountains, and is approximately 50 km from Chambéry-Savoie Airport.
Is the establishment accessible to people with reduced mobility?
The accessibility of AUBERGE LAMARTINE for people with reduced mobility depends on the facilities of the establishment. The establishment is located in Savoie, on the shore of Lac du Bourget, and offers gift boxes to discover the universe of Pierre and Valentin MARIN, with a breathtaking view of the lake and the mountains.
Are pets allowed in the establishment?
AUBERGE LAMARTINE accepts pets, subject to the specific conditions of the establishment.
Where can I find the menus?
The menus of AUBERGE LAMARTINE are available on the detailed sheet of each gift box or directly on the establishment's website. You will discover the gastronomic universe of Pierre and Valentin MARIN, with a breathtaking view of the lake and the mountains.
What are the hours of operation?
The hours of AUBERGE LAMARTINE vary depending on the services and the seasons. To fully enjoy your gastronomic experience, you can check the hours directly on our website.
Is there parking available near the establishment?
AUBERGE LAMARTINE has a nearby parking lot to make your stay more convenient. This way, you can fully enjoy your gastronomic experience overlooking the lake and the mountains.
What are the delivery methods for gift boxes/vouchers?
AUBERGE LAMARTINE gift boxes are available in digital version or in a gift pouch delivered to your home. You can choose immediate email sending or opt for physical delivery according to your preferences.
Is postal delivery offered?
We offer postal delivery of our AUBERGE LAMARTINE gift boxes. You can choose immediate digital delivery or a gift pouch version sent to your home.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for AUBERGE LAMARTINE. These boxes allow you to discover the universe of Pierre and Valentin MARIN, with a breathtaking view of the lake and the mountains.
Is the gift box available in physical format?
The AUBERGE LAMARTINE gift box is available in physical format. You can also choose a digital version for immediate delivery.
Is the box presented in a neat packaging?
The AUBERGE LAMARTINE gift box is presented in an elegant pouch, ready to give. You can also choose immediate delivery in digital version, while benefiting from careful packaging.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box from AUBERGE LAMARTINE. It is sent by email, allowing immediate delivery to the recipient.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. The shipping costs vary according to the conditions of the AUBERGE LAMARTINE establishment.
Do you deliver gift boxes internationally?
We offer international delivery of our AUBERGE LAMARTINE gift boxes. Shipping costs and delivery times vary depending on the destination, with immediate digital delivery or a gift box version sent to your home.
What are the delivery times for gift boxes by mail?
AUBERGE LAMARTINE gift boxes are shipped within 48 hours from the validation of your order. You can choose home delivery or opt for immediate sending in digital version.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The box is sent immediately in digital version, or in a gift pouch version to your home, depending on your choice. Enjoy the unique universe of AUBERGE LAMARTINE.
Is express delivery available?
The express delivery of your gift box depends on the options available at the time of your order. You can choose a gift pouch version delivered to your home or opt for an immediate digital dispatch, for a unique moment overlooking the lake and the mountains at AUBERGE LAMARTINE.
How can I track my order?
To track your order, log in to your account on our website. There, you will find the details of your purchase and be able to track its status. Enjoy the unique experience of AUBERGE LAMARTINE.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, depending on your preferences. The box is sent immediately in digital version or as a gift package to your home, for a simple and personalized shopping experience at AUBERGE LAMARTINE.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is approximately 3 to 5 business days. Your gift box will be sent directly from our official AUBERGE LAMARTINE store.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at AUBERGE LAMARTINE, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box for AUBERGE LAMARTINE depends on the establishment's conditions. You can enjoy a unique moment overlooking the lake and the mountains, as offered by the universe of Valentin MARIN.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can enjoy a unique moment overlooking the lake and the mountains, as offered by AUBERGE LAMARTINE.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment AUBERGE LAMARTINE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment AUBERGE LAMARTINE.
Is there a cancellation period for gift box reservations?
The cancellation of your reservation made with a gift box is possible according to the conditions specified during your reservation at AUBERGE LAMARTINE.
Is it possible to reschedule without fees with a gift box?
Date change is possible depending on the availability of AUBERGE LAMARTINE. The terms are specified at the time of booking.
Can I convert my gift box into a gift card?
The AUBERGE LAMARTINE gift boxes cannot be exchanged for gift certificates. You can use them to book a unique gastronomic experience overlooking the lake and mountains at our AUBERGE LAMARTINE establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
AUBERGE LAMARTINE offers special gift boxes for special occasions like Valentine's Day, Christmas, or weddings. You can discover our offers online and choose the one that best suits the event you wish to celebrate.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
AUBERGE LAMARTINE offers gift boxes suitable for various occasions, such as birthdays, weddings, or gatherings with friends. You can choose from our offers, like the Saveur or Emotion Prestige gift boxes, to offer a unique moment overlooking the lake and the mountains.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The AUBERGE LAMARTINE gift boxes are official and guaranteed without intermediaries, offering you authentic gastronomic experiences directly with the establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the AUBERGE LAMARTINE gift boxes correspond to those offered by the establishment, with a unique experience overlooking the lake and the mountains. The gift boxes allow you to fully enjoy the gastronomic universe of Valentin MARIN, while benefiting from the advantages and guarantees offered by the establishment.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on the availability and reservation conditions at AUBERGE LAMARTINE.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of an AUBERGE LAMARTINE gift box. You can pay directly online via our official store, with a secure payment.
Is online payment secure?
The online payment for your gift box is secure to ensure the protection of your banking data. You thus benefit from the best rate directly from our establishment AUBERGE LAMARTINE.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when placing your order at AUBERGE LAMARTINE.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer you a unique gastronomic experience at our establishment AUBERGE LAMARTINE, with a breathtaking view of the lake and the mountains. Each box allows you to enjoy a meal or an overnight stay in our universe, created by Pierre and Valentin MARIN.
Is it possible to pay in installments?
Payment in installments is possible according to the ordering conditions offered by AUBERGE LAMARTINE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You benefit from an immediate digital delivery or a gift envelope version at your home, with secure payment directly to the AUBERGE LAMARTINE establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their gift box purchases. Payments are secure and direct to the AUBERGE LAMARTINE establishment.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Your payments for AUBERGE LAMARTINE gift boxes are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. All the necessary information is available directly on our website for a simplified purchase at AUBERGE LAMARTINE.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
To pay for your gift box, you can use PayPal, Apple Pay, or Google Pay. These secure payment options are available for your convenience, directly with AUBERGE LAMARTINE.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be sent to you by email. You can also find it in your customer account on the AUBERGE LAMARTINE website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you benefit from the best rate directly from the AUBERGE LAMARTINE establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box for AUBERGE LAMARTINE. Check its validity and usage in the terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer, with secure payment directly to the AUBERGE LAMARTINE establishment.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the AUBERGE LAMARTINE establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order. This message will be included with the box for a unique touch, at our establishment AUBERGE LAMARTINE.
Can we add options to your gift box offers?
The AUBERGE LAMARTINE gift boxes can be customized with options depending on availability. You can choose between gastronomic experiences or stays with a view of the lake and mountains, and customize your box to your liking.
Do you offer premium packaging for gift boxes sent by mail?
To offer an AUBERGE LAMARTINE gift box with an extra touch, you can choose premium packaging when placing your online order. This box will then be shipped to your home, ready to be given.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the occasion, such as a birthday or a wedding. Choose and customize your box to your liking for a unique moment while overlooking the lake and the mountains, at AUBERGE LAMARTINE.
How do I request a refund for a gift box purchased online?
The refund of a gift box purchased online is possible according to the purchase conditions. For more information, have your order number ready and refer to the general terms and conditions of our establishment AUBERGE LAMARTINE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your AUBERGE LAMARTINE paper gift box, a duplicate can be sent to you subject to availability.
Can partially used gift boxes be refunded?
Partially used AUBERGE LAMARTINE gift boxes are non-refundable. The beneficiary can book their dates directly with the establishment to fully enjoy their gastronomic experience by the shores of Lac du Bourget.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the purchase conditions. The lucky recipient can book their dates at the establishment and fully enjoy the experience offered by AUBERGE LAMARTINE.
Does the right of withdrawal apply to the purchase of a gift box?
The AUBERGE LAMARTINE gift box is non-exchangeable and non-refundable, as it is a service provision.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is possible according to the conditions specified at the time of purchase, in our establishment AUBERGE LAMARTINE.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, you can send us a photo of the box so we can process your request quickly according to the conditions of the establishment AUBERGE LAMARTINE.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for your gift box depend on the terms of purchase. At AUBERGE LAMARTINE, you enjoy a unique gastronomic experience overlooking the lake and mountains, with the possibility to book your dates according to the establishment's availability.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary cannot use their gift box before the expiry date, it will no longer be usable. We recommend checking the establishment's conditions to know any possible extension options at AUBERGE LAMARTINE.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit can be issued according to the specific conditions of AUBERGE LAMARTINE.
How can I redeem the cashback?
To use your gift box, book directly with AUBERGE LAMARTINE by choosing the dates that suit you. The beneficiary can fully enjoy the unique gastronomic experience overlooking the lake and the mountains, as offered by the AUBERGE LAMARTINE establishment.
What is the processing time for a refund after I make a request?
The refund deadlines for an AUBERGE LAMARTINE gift box are 14 days from the date of your request, subject to the gift box's terms of use.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The AUBERGE LAMARTINE gift boxes are neither exchangeable nor refundable after purchase. Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for AUBERGE LAMARTINE gift boxes. To fully enjoy your experience, check the available dates when making your reservation.
Is booking with a gift box subject to availability?
Your reservation with a gift box from AUBERGE LAMARTINE is subject to the availability of the establishment. To fully enjoy your gastronomic experience by Lake Bourget, it is advisable to book your dates quickly.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page of our AUBERGE LAMARTINE website. An email will be sent to you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book with a gift box at AUBERGE LAMARTINE, have your gift box number ready. This number is required to validate your reservation and enjoy your gastronomic experience overlooking the lake and mountains.
Can I use my gift box on the weekend?
The use of your gift box on the weekend at AUBERGE LAMARTINE depends on the establishment's availability. You can book your dates directly with the establishment to fully enjoy your culinary experience overlooking the lake and the mountains.
Can I use my gift box on holidays?
The use of your gift box at AUBERGE LAMARTINE may be subject to specific conditions on public holidays. To fully enjoy your experience, we recommend checking availability and any potential restrictions directly with the establishment.
Can I freely choose my dates with a gift box?
With a gift box, you can book your stay dates according to the availability of AUBERGE LAMARTINE. The recipient of the gift box can choose their dates directly with the establishment.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with AUBERGE LAMARTINE, which will welcome you in a unique setting overlooking the lake and the mountains.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible depending on the establishment's availability. AUBERGE LAMARTINE welcomes you for a unique moment overlooking the lake and the mountains.
Can I make a reservation by email with my gift box?
To book with your gift box, you can choose your dates directly with the AUBERGE LAMARTINE establishment.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of AUBERGE LAMARTINE. This option is available to allow you to fully enjoy the unique gastronomic experience offered by the establishment.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher at AUBERGE LAMARTINE. Any additional charges or options are at your expense. The establishment's conditions are specified at the time of booking.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated during purchase. You can book your dates at AUBERGE LAMARTINE to enjoy a unique moment overlooking the lake and the mountains.
Can my gift box be used all at once?
Your gift box for AUBERGE LAMARTINE is usable in one go, allowing you to fully enjoy a unique moment overlooking the lake and the mountains. Please check the establishment's conditions to confirm the terms of use.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for a unique gastronomic experience at the Lamartine restaurant, located in Le Bourget-du-Lac, with a breathtaking view of the lake and the mountains. You can choose from different gift boxes to fully enjoy the universe of Valentin Marin, at our establishment AUBERGE LAMARTINE.
Is my gift box valid in only one establishment?
Your gift box is valid for a unique gastronomic experience at the Lamartine restaurant, with a breathtaking view of the lake and mountains, at our establishment AUBERGE LAMARTINE.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the AUBERGE LAMARTINE establishment.
Can someone else use my gift box?
The AUBERGE LAMARTINE gift box is personalized and can only be used by the recipient indicated on the box. They can book their dates at the establishment and enjoy a unique moment overlooking the lake and the mountains.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay depending on the services chosen at our establishment AUBERGE LAMARTINE.
Is an ID required upon arrival when using a gift box?
AUBERGE LAMARTINE may ask for your ID upon arrival when using your gift box.
Do you accept pets?
The presence of pets depends on the conditions of the AUBERGE LAMARTINE establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at AUBERGE LAMARTINE, log in to your account and follow the instructions on our website. The recipient can choose their reservation dates directly with the establishment.
Do I need to create a customer account to purchase a gift box?
No customer account is required to purchase a gift box. You can order as a guest and enjoy the unique experience of AUBERGE LAMARTINE.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, depending on the availability at AUBERGE LAMARTINE.
What are the check-in and check-out times?
The check-in and check-out times at AUBERGE LAMARTINE are set to allow you to make the most of your stay overlooking the lake and mountains. This information will be provided to you upon booking.
What services are included in a gift certificate?
The services included in your gift box depend on the offer chosen. You will be able to enjoy a unique moment overlooking the lake and the mountains, at our establishment AUBERGE LAMARTINE.
What is the difference between a gift box and a free amount voucher?
A gift box from AUBERGE LAMARTINE allows you to choose from predefined gastronomic and accommodation experiences, while an open amount voucher gives you the flexibility to pay for a service of your choice, up to the indicated amount.
Are the terms of use clearly stated?
The terms of use for our gift boxes are available on our website. We recommend that you read them carefully before making your purchase, so you can fully enjoy your experience at AUBERGE LAMARTINE.
How do I use a gift box during booking?
To use your gift box at AUBERGE LAMARTINE, book directly with the establishment mentioning your unique code. The recipient can choose their stay dates and enjoy a unique moment with a view of the lake and mountains.
Can the gift box be transferred to a third party?
The AUBERGE LAMARTINE gift box can be easily given to a third party. Simply indicate this during the order or change the beneficiary directly on your account.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box depends on the conditions of the AUBERGE LAMARTINE establishment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the AUBERGE LAMARTINE establishment.
What is the validity period of a gift box?
The AUBERGE LAMARTINE gift boxes are valid for 1 to 3 years depending on the specific conditions of each box. This duration allows the lucky recipient to fully enjoy the unique gastronomic experience overlooking the lake and the mountains, as offered by the AUBERGE LAMARTINE establishment.
Are children allowed?
AUBERGE LAMARTINE welcomes children for a unique moment overlooking the lake and the mountains.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment AUBERGE LAMARTINE.
Is the spa access private?
Access to the spa depends on the conditions of the chosen gift box. To fully enjoy your experience, check the details of your gift box at AUBERGE LAMARTINE.
What types of gift boxes do you offer?
We offer gift boxes for unique gastronomic experiences and stays overlooking the lake and mountains, with options like the Saveur or Emotion Prestige gift boxes. These boxes allow you to discover the world of Valentin MARIN at our establishment AUBERGE LAMARTINE.